AbsoluteFlow - IVR Playvoice

IVR Playvoice

ID ▲	CF Label ▲	Tenant ▲	VF Play	Play Method	Input Mode	AI Provider	Actions
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Add Playvoice

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Identity

Tenant ID*

CF Label*

IVR Label

STT Provider

TTS Provider

LLM Provider

Voice Files & Say Settings

VF Play (Prompt to play)

VF Play Wait

Play Method (vf_play_method)

VF Input Guidance

IVR Say Setting

IVR TTS Say Setting

Playback Volume

Input Capture

Input Mode*

Allow Skip (Barge-in)

Allow Keys

Clear Buffer

DTMF Mode

DTMF First Digit Timeout (s)

DTMF Min Digits

DTMF Max Digits

Interdigit Timeout (s)

DTMF Grace Timeout (ms)

DTMF Terminator

Speech Recognition

Timeout Computation Reference

Late Poll (late_poll_secs): min(max(stt_silence_timeout, 0.5), 1.5)
Extended Poll (extended_poll_secs): stt_no_speech_fallback (defaults to stt_silence_timeout * 3 if blank)
Speech Wait Per Attempt: prompt_duration + dtmf_first_digit_timeout + late_poll_secs (+ extended_poll_secs if no speech detected)
Total Attempts: max_retries + 1
STT Speech Timeout: stt_max_timeout + dtmf_first_digit_timeout + 0.8125
STT Hard Max Limit: stt_speech_timeout + 5.0
Effective Timeout (Both Mode): Listens for both DTMF and Speech concurrently. The step ends immediately upon detecting the first input. If no input is received, the DTMF wait duration after playback is dtmf_first_digit_timeout, while speech is capped by STT Speech Timeout.

STT Mode

STT Source

STT Record Mode

STT Input Type

STT Validate SP

STT Language

STT Alt Language

STT Max Timeout (s)

STT Silence Timeout (s)

STT No Speech Fallback (s)

STT No Interim Timeout (s)

Session STT Buffer (s)

STT Wait for WS (s)

STT Post Hint (s)

STT Min Confidence

STT Hints Watcher

STT Play Tone

STT Terminator Label

STT Barge-in Label

STT Goodbye Label

STT Idle Timeout (ms)

STT Begin

STT Restart Play Tone

STT Fallback

VF STT Fallback

STT Start Play Tone

STT Start VF Tone

STT End Play Tone

STT End VF Tone

STT VAD Silence (ms)

STT Transcript Stable (ms)

STT Min Speech (ms)

STT VAD Mode

Input Validation & Output Formatting

Input Regex (input_regex)

Regex pattern to validate raw captured input. Reject if no match.

Output Expression (output_expr)

Python expression to transform and format value (v) for storage.

Hints And Mapping

Valid Keys

STT Keymapping SP

Intent Match Mode (intent_match_mode)

STT Fuzzy Floor Score (stt_fuzzy_floor)

Intent Match Rule

Retry Feedback

Max Retries

VF Input None

VF Input Empty (Legacy No-Input)

VF Exec Input Invalid

VF Input Invalid (Legacy)

Advanced

Update Journey

Audit (Read-only)

Access Count

Access Date/Time

Created

Last Updated

Clone Playvoice

Cloning ID:

Target Tenant ID *

CF Label *

IVR Label

Select Timeout Preset

Preset Type

Preset settings summary:

Edit Intent Match Rule

Provide the categorization instruction prompt or rules for intent matching.

Samples:

Add-on Conditions & Parameters:

AI Assist Rule Generator

Describe what you want the system to do or enter key intents, and the selected tenant LLM will generate a custom rule prompt.

Intents & Descriptions Auto-fill from STT Key Mapping

Custom Instructions (Optional)

Include Prompt Hints in Intents

Extract Person/Dept Names

Test Intent Match Rule with LLM

Tenant ID: - | LLM Provider: -

Interactive Trial

Active Intent Match Rule (Prompt / JSON) Loaded from rule editor

Test Speech / User Input Text

Ready for test input

Fuzzy Match Result Floor: 85

Fuzzy match result will appear here...