Dashboard
2026-11-08 17:40:28
Menus Consolidated Overview
Total Menus: 7
MENU_AFFINITY (MENU_AFFINITY)
Tenant: AFFINITY
Active
Main IVR Menu - AFFINITY
Playvoice Intent Matching:
Mode: EMBED+LLM
Rule: {"intents": ["gift inquiry", "gift enquiry", "billing", "looking for someone with the name", "speak to sales", "connect to sales", "put me to sales", "transfer to sales", "speak to CS", "put me to CS", "customer service"], "extract_name": true, "additional_rules": ["if the caller looking for someone take precedence", "speak to sales, connect to sales, put me to sales, transfer to sales, put me to CS, or customer service maps to key 1", "if billing or accounts mentioned, maps to key 2"]}
Prompts & Greeting Texts
Play Once Prompt Text
ivr_playvoice sp_ivr_playvoice '@uuid@', 'PLAYFILE_SKIP','"vf":"affinity_welcome"'
Play Voice Prompt Text (Main Greeting)
ivr_playvoice sp_ivr_playvoice '@uuid@', 'MENU_AFFINITY','{"hints":[@hints@],"vf":"@vf_name@"}'
Menu Hints (Speech recognition commands)
None
Main Menu Voice File (vf_menu)
menu_affinity_dwh
"Please tell me how I can help you. When you've finished, say "Done" or press the hash key."
Guided Menu Voice File (vf_menu_guided)
menu_affinity_dwh_fallback
"For sales enquiries, say "Sales" or press 1.
For invoice or billing enquiries, say "Billing" or press 2.
For all other enquiries, say "Other" or press 3.
To contact a specific person, say their name—for example, "Jason" or "Jason Lee"—or press 0."
Fallback Menu Voice File (vf_menu_fallback)
None
Configured Menu Items (3)
| Key | Type | Intent | Priority | Confirm Key | Status |
|---|---|---|---|---|---|
| 1 | MODULE | sales | 0 | - | Active |
| 0 | MODULE | directory | 0 | - | Active |
| 2 | MODULE | billing | 0 | - | Active |
Associated Prompt Hints (3)
| Language | Hint Text (Expected User Expression) | Matched Intent | Audio Prompt/Confirmation | Status |
|---|---|---|---|---|
| en | "{"key": "0", "boost_groups": [{"boost": 15, "phrases": ["directory", "directory person", "looking for someone", "look for someone", "put me to someone", "speak to someone", "find someone", "specific person", "person name"]}, {"boost": 10, "phrases": ["directory", "someone", "staff", "employee", "extension", "department", "transfer me"]}]}" | directory | No Audio File | Active |
| en | "{"key": "1", "boost_groups": [{"boost": 15, "phrases": ["sales person", "salesperson", "sales representative", "sales consultant", "sales team", "person handle sales", "speak to sales", "put me to sales", "transfer to sales", "connect me to sales", "put me through to sales", "connect to sales", "put me to CS", "speak to CS", "transfer to CS", "customer service", "put me to customer service", "speak to customer service", "corporate gift", "corporate gifts", "gift item", "gift items", "product inquiry", "product enquiry", "product information", "look for gift", "looking for gift", "promotional gift", "promotional item", "custom logo", "goody bag", "goody bags", "goodie bag", "goodie bags", "event gift", "event gifts", "event goodies"]}, {"boost": 10, "phrases": ["sales", "sale", "gift", "gifts", "logo", "goody", "goodie", "goodies", "CS", "a cs", "a CSS"]}]}" | sales | No Audio File | Active |
| en | "{"key":"2","boost_groups":[{"boost":15,"phrases":["account payable","accounts payable","account receivable","accounts receivable","billing department","accounts department","finance department","invoice enquiry","invoice inquiry","payment enquiry","payment inquiry"]},{"boost":10,"phrases":["accounting","accounts","finance","billing","invoice","invoices","payment","pay bill","make payment","accounts"]}]}" | other | No Audio File | Active |
MENU_MCD_HLP (MENU_MCD_HLP)
Tenant: MCD
Active
Main IVR Menu - MCD
Playvoice Intent Matching:
Mode: NONE
Rule: -
Prompts & Greeting Texts
Play Once Prompt Text
None
Play Voice Prompt Text (Main Greeting)
ivr_playvoice sp_ivr_playvoice '@uuid@', 'MENU_MCD_HLP','{"hints":[@hints@],"vf":"@vf_name@"}'
Menu Hints (Speech recognition commands)
None
Main Menu Voice File (vf_menu)
menu_mcd_hlp_dwh
"for sales, say "sales" or press 1.
for order, say "order" or press 2.
for cancel order, say "cancel" or press 3.
when finish say "finish" or press # key"
Guided Menu Voice File (vf_menu_guided)
menu_mcd_hlp_dwh
"for sales, say "sales" or press 1.
for order, say "order" or press 2.
for cancel order, say "cancel" or press 3.
when finish say "finish" or press # key"
Fallback Menu Voice File (vf_menu_fallback)
menu_mcd_hlp_dwh
"for sales, say "sales" or press 1.
for order, say "order" or press 2.
for cancel order, say "cancel" or press 3.
when finish say "finish" or press # key"
Configured Menu Items (3)
| Key | Type | Intent | Priority | Confirm Key | Status |
|---|---|---|---|---|---|
| 1 | MODULE | sales | 0 | - | Active |
| 2 | MODULE | order | 0 | - | Active |
| 3 | MODULE | cancel | 0 | - | Active |
Associated Prompt Hints (3)
| Language | Hint Text (Expected User Expression) | Matched Intent | Audio Prompt/Confirmation | Status |
|---|---|---|---|---|
| en | "{"key":"2","boost_groups":[{"boost":15,"phrases":["cancel"]}]}" | cancel | No Audio File | Active |
| en | "{"key":"3","boost_groups":[{"boost":15,"phrases":["order"]}]}" | order | No Audio File | Active |
| en | "{"key":"1","boost_groups":[{"boost":15,"phrases":["sales","sale","seal"]}]}" | sales | No Audio File | Active |
MENU_SGO (MENU_SGO)
Tenant: SGO
Active
Main IVR Menu - SGO
Playvoice Intent Matching:
Mode: NONE
Rule: -
Prompts & Greeting Texts
Play Once Prompt Text
None
Play Voice Prompt Text (Main Greeting)
ivr_playvoice sp_ivr_playvoice '@uuid@', 'MENU_MCD_HLP','{"hints":[@hints@],"vf":"@vf_name@"}'
Menu Hints (Speech recognition commands)
None
Main Menu Voice File (vf_menu)
menu_sgo_dwh
Guided Menu Voice File (vf_menu_guided)
menu_sgo_dwh
Fallback Menu Voice File (vf_menu_fallback)
menu_sgo_dwh
Configured Menu Items (3)
| Key | Type | Intent | Priority | Confirm Key | Status |
|---|---|---|---|---|---|
| 1 | MODULE | sales | 0 | - | Active |
| 2 | MODULE | order | 0 | - | Active |
| 3 | MODULE | cancel | 0 | - | Active |
MNU_NAV
Tenant: AFFINITY
Active
Prompts & Greeting Texts
Play Once Prompt Text
None
Play Voice Prompt Text (Main Greeting)
None
Menu Hints (Speech recognition commands)
[{"key":"8","label":"REPEAT","boost_groups":[{"boost":20,"phrases":["8","eight","egg"]},{"boost":15,"phrases":["repeat","repeat menu","again","say again","play again","hear again","repeat options"]}]},{"key":"9","label":"PREV_MENU","boost_groups":[{"boost":20,"phrases":["9","nine","nice"]},{"boost":15,"phrases":["back","go back","previous menu","previous","return","go to previous menu"]}]},{"key":"0","label":"MAIN_MENU","boost_groups":[{"boost":20,"phrases":["0","zero"]},{"boost":15,"phrases":["main menu","go to main menu","home","start over","menu","return to main menu"]}]},{"key":"#","label":"QUIT","boost_groups":[{"boost":20,"phrases":["#","pound","hash","sharp"]},{"boost":15,"phrases":["goodbye","exit","cancel","hang up","end call","terminate"]}]}]
Main Menu Voice File (vf_menu)
None
Guided Menu Voice File (vf_menu_guided)
None
Fallback Menu Voice File (vf_menu_fallback)
None
Configured Menu Items (0)
No menu items configured for this menu.
MNU_RECORDTEXT_CONFIRM (MNU_RECORDTEXT_CONFIRM)
Tenant: ABSOLUTE
Active
Playvoice Intent Matching:
Mode: NONE
Rule: -
Prompts & Greeting Texts
Play Once Prompt Text
None
Play Voice Prompt Text (Main Greeting)
ivr_playvoice sp_ivr_playvoice '@uuid@', 'MNU_RECORDTEXT_CONFIRM','{"hints":[@hints@],"vf":"@vf_name@"}'
Menu Hints (Speech recognition commands)
None
Main Menu Voice File (vf_menu)
./recordtext_confirm
Guided Menu Voice File (vf_menu_guided)
./recordtext_confirm_dtmf
Fallback Menu Voice File (vf_menu_fallback)
./recordtext_confirm
Configured Menu Items (3)
| Key | Type | Intent | Priority | Confirm Key | Status |
|---|---|---|---|---|---|
| 1 | ACTION | continue | 0 | - | Active |
| 9 | ACTION | redo | 0 | - | Active |
| 0 | ACTION | cancel | 0 | - | Active |
MNU_SEL_CONFIRM (MNU_SEL_CONFIRM)
Tenant: ABSOLUTE
Active
Menu selection confirmation
Playvoice Intent Matching:
Mode: NONE
Rule: -
Prompts & Greeting Texts
Play Once Prompt Text
None
Play Voice Prompt Text (Main Greeting)
ivr_playvoice sp_ivr_playvoice '@uuid@', 'MNU_SEL_CONFIRM','{"hints":[@hints@],"vf":"@vf_name@"}'
Menu Hints (Speech recognition commands)
None
Main Menu Voice File (vf_menu)
None
Guided Menu Voice File (vf_menu_guided)
None
Fallback Menu Voice File (vf_menu_fallback)
None
Configured Menu Items (2)
| Key | Type | Intent | Priority | Confirm Key | Status |
|---|---|---|---|---|---|
| 1 | ACTION | confirm | 0 | - | Active |
| 9 | ACTION | back | 0 | - | Active |
Associated Prompt Hints (2)
| Language | Hint Text (Expected User Expression) | Matched Intent | Audio Prompt/Confirmation | Status |
|---|---|---|---|---|
| en | ""yes","confirm"" | 1 | No Audio File | Active |
| en | ""redo","back"" | 9 | No Audio File | Active |
MNU_TREE_DEMO (MNU_TREE_DEMO)
Tenant: ABSOLUTE
Active
Demo JSON tree menu (en/zh, BIDIR root, ONEWAY support)
Playvoice Intent Matching:
Mode: NONE
Rule: -
Prompts & Greeting Texts
Play Once Prompt Text
None
Play Voice Prompt Text (Main Greeting)
ivr_playvoice sp_ivr_playvoice '@uuid@', 'MNU_TREE_DEMO','{"hints":[@hints@],"vf":"@vf_name@"}'
Menu Hints (Speech recognition commands)
None
Main Menu Voice File (vf_menu)
None
Guided Menu Voice File (vf_menu_guided)
None
Fallback Menu Voice File (vf_menu_fallback)
None
Configured Menu Items (0)
No menu items configured for this menu.